Terms and Conditions

Last updated: August 12, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by John Reay LLC, a Florida limited liability company formed in 2023, doing business as Elite Advisors Consulting ("Company," "we," "us," or "our"). By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

1. Who we are

The Company operates as John Reay together with contracted operators and specialists engaged as capacity requires. References to "we" and "us" throughout these Terms mean the Company.

2. What we provide

We provide one paid service and one free service.

No Client Left Behind

An installed inbound call handling and appointment booking system, configured to your business and operating on your telephone number and your calendar. It answers inbound calls, captures caller details, applies urgency criteria you define, states a service fee you specify, books appointments within limits you set, escalates urgent calls to contacts you nominate, and sends follow-up communications on your behalf.

The Booked Work Review

A free consultation of approximately thirty minutes, preceded by a short questionnaire. It carries no charge and no obligation.

Nothing on this website or in our services constitutes legal, accounting, tax, or financial advice, and we are not licensed to provide any of those. Consult your own qualified professional before acting on anything discussed.

Business outcomes depend on many factors outside our control, including your execution, your market, your staffing, and your own decisions. Any figures, examples, or results described on this website are specific to those businesses and are not a promise or projection of what you will achieve, except as expressly stated in the guarantee at section 5.

3. Investment and term

• Setup: $2,000, due at signing.
• Monthly: $1,000, beginning on the go-live date rather than the signing date, paid in advance.
• Initial term: ninety (90) days, measured from the go-live date. The agreement continues month to month after that.

Go-live means the date on which the system first answers a live inbound call on your telephone number. It is not the date of signing and it is not the date the build is complete. No monthly amount is charged before go-live.

Monthly amounts are paid in advance, are not prorated, and are not refundable. The setup amount is not refundable except under the guarantee at section 5.

Where go-live is delayed by your failure to provide information or access described at section 4, the timeline runs from the date we receive what is required.

4. What you provide

For us to build and operate the system, you agree to provide:

• Participation in one configuration call of approximately one hour
• A telephone number that can be forwarded to the system. Numbers are not ported and remain yours
• Access to a calendar or scheduling system the system can write to
• At least one nominated on-call contact and one backup contact, with current telephone numbers
• Your EIN and exact legal business name for carrier registration under section 7
• Your service or diagnostic fee, service area, business hours, and the criteria that define an urgent call in your business
• Prompt notice of any change to the above

You are responsible for the accuracy of the information you provide. The system applies your criteria as you state them.

5. The guarantee

This guarantee is measured as follows, and these definitions control.

What counts

Booked work means appointments the system placed on your calendar, plus urgent calls the system captured and escalated, during the guarantee period. It does not mean revenue invoiced or revenue collected.

The count is taken from the system call log and the connected calendar, both of which are maintained by us. The count is multiplied by the agreed average ticket recorded in your signed agreement at the time of signing, using figures you supply. That figure is fixed for the duration and is not revised during the term.

Whether your team attends the appointment, quotes it, or closes the sale is outside this guarantee and outside our control.

When the guarantee attaches

The guarantee attaches once your inbound call volume reaching the system reaches 100 calls per calendar month from all sources, including after-hours, overflow, web form, and paid lead sources. Below that volume the guarantee is not in effect, because the arithmetic cannot reasonably produce the figure. The investment is unchanged, and the guarantee attaches from the first month in which the threshold is met, with the ninety day period running from that date.

Conditions

• Call forwarding to the system must remain in place. If forwarding is removed or redirected, the guarantee period is extended by the number of days affected
• You must provide the items at section 4 and keep them current
• You must not instruct the system to decline, defer, or restrict bookings beyond the capacity limits agreed at configuration

The remedy

If booked work as defined above is below $15,000 at the end of the guarantee period, we refund the $2,000 setup investment in full and continue operating and improving the system at no additional monthly charge until $15,000 in cumulative booked work from go-live is reached. Monthly amounts already paid are not refunded.

6. Call recording and consent

The system records and transcribes inbound calls for quality, training, dispute resolution, and measurement of the guarantee at section 5.

Florida and a number of other states require the consent of all parties to a recorded telephone conversation. Recording law varies by state and by the location of each caller. You are responsible for ensuring that recording, and any notice or consent it requires, complies with the law applicable to your business and your callers.

By default the system announces at the start of each call that the call may be recorded. You may instruct us to change or remove that announcement. If you instruct us to remove it, you accept responsibility for the consequences of doing so, and you agree to indemnify us in respect of any claim arising from it.

You should obtain your own legal advice on call recording requirements in the states where you operate. We are not able to advise you on this.

7. Carrier registration and messaging compliance

Business text messaging in the United States requires registration with mobile carriers, commonly referred to as 10DLC registration. We prepare and submit that registration on your behalf using information you provide.

Approval is granted by carriers and by third-party registries. It is not within our control, it typically takes one to two weeks, and it may be delayed or refused for reasons outside our influence. Until approval is granted, appointment confirmations and follow-up messages are sent by email rather than text. Delay or refusal of carrier registration does not affect your obligations under these Terms and does not extend the guarantee period, except where it also prevents the system from answering calls.

Messages sent by the system to your customers are sent on your behalf and in your name. You are responsible for the lawfulness of the messaging programs you approve, including compliance with the Telephone Consumer Protection Act and applicable state law. We will configure standard opt-out handling, and opt-outs are honoured across all channels.

8. Cancellation and your data

After the initial ninety day term, either party may cancel with thirty (30) days written notice. Amounts already paid are not refunded and the final month is not prorated.

On cancellation we will, at your request and within thirty days, provide you with your call recordings, call transcripts, and contact records in a commonly readable format, and remove call forwarding so that calls return to your own line. There is no charge for this.

Your customer records, call recordings, and the configuration of your system belong to you. The underlying methodology, prompts, workflows, and system design belong to us and are licensed to you for the duration of the agreement.

We may suspend or terminate service immediately where amounts are unpaid, where the system is being used unlawfully, or where continuing would expose us to legal risk.

9. Eligibility

By using this website or engaging our services, you represent that you are at least 18 years of age and legally able to enter into a binding agreement, and that you are authorised to bind the business on whose behalf you are engaging.

10. No client relationship until agreement

Use of this website, submission of a form, or attendance at a Booked Work Review does not create a consulting, advisory, fiduciary, or client relationship. A client relationship is established only through a written agreement signed by both parties.

11. Intellectual property

All content on this website, including text, frameworks, methodologies, system designs, prompts, templates, graphics, and videos, is the intellectual property of the Company and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content without prior written consent. Materials provided to you during an engagement are licensed for use in your own business and may not be resold, republished, or shared outside your organisation.

Free tools published on this website are provided for your own use, including use within your own business, without further permission.

12. User conduct

You agree not to:

• Use the website or services for any unlawful purpose
• Attempt unauthorised access to systems or data
• Disrupt or interfere with website or system functionality
• Misrepresent your identity or intent
• Use the system to contact people who have not consented, or after they have opted out

We reserve the right to restrict or terminate access for violations of these Terms.

13. Communications with you

By submitting your contact information through our website, forms, or scheduling tools, you consent to receive communications from us, including email and SMS, related to your inquiry, appointments, and services.

Message frequency may vary. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. You may opt out of SMS at any time by replying STOP, or reply HELP for assistance. Consent to receive communications is not a condition of purchase.

14. Third-party services

The system is built on third-party platforms for telephony, messaging, scheduling, payments, and artificial intelligence services. Their availability, performance, pricing, and terms are outside our control. We are not liable for interruptions, errors, or changes originating with those providers, though we will work in good faith to restore or replace affected functionality.

This website may contain links to third-party websites or tools. We are not responsible for the content, policies, or practices of any third party.

15. Disclaimer of warranties

The website and services are provided "as is" and "as available," without warranties of any kind, express or implied, except for the guarantee expressly stated at section 5. We do not warrant that the website or the system will be uninterrupted, error-free, or free of harmful components, or that the system will correctly interpret every call.

16. Limitation of liability

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or services, including lost business, lost bookings, or missed calls.

Our total liability will not exceed the amount you paid us for services in the twelve (12) months preceding any claim.

17. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, losses, liabilities, or expenses arising out of your use of the website or services, violation of these Terms, the content of messages or calls we send or handle on your behalf at your direction, or call recording configured at your instruction under section 6.

18. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be brought in the state or federal courts located in Sarasota County, Florida.

19. Changes to these Terms

We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms. Where a change affects an active engagement, the version in your signed agreement controls.

20. Retired offers

Earlier versions of this website described other services, including the 90-Day Recovery Audit, the AI Bootcamp, Elite OS, the VIP Half-Day, Enterprise Done-With-You, the Profit Waste Assessment, and Booked and Banked. None of those are currently sold. Where you hold a signed agreement for any of them, the terms of that agreement continue to apply and are not altered by these Terms.

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