Privacy Policy

Last updated: August 12, 2026

John Reay LLC, a Florida limited liability company formed in 2023, doing business as Elite Advisors Consulting ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage with our services, or interact with a system we operate on behalf of one of our clients.

1. Who we are

2. Two different roles

This policy covers two situations, and it is worth separating them.

Where you deal with us directly. If you visit this website, submit a form, book a review, or become a client, we decide how your information is used and this policy governs it in full.

Where you call a business that uses our system. If you telephone one of our clients and the call is handled by a system we operate, we process that information on that business's behalf and under their instruction. That business is responsible for its own privacy practices. We hold the information securely, use it only to deliver the service, and do not use it for our own marketing. Section 8 covers this in detail.

3. Information we collect

Personal information

• Name
• Email address
• Phone number
• Business information you voluntarily provide, including call volume, average ticket, quote volume, scheduling software, and marketing spend

Technical information

• IP address
• Browser type
• Device information
• Pages visited and usage data

Call information

• Audio recordings of telephone calls, where recording applies. See section 5
• Written transcripts of those calls
• Caller telephone number, name, service address, and the details given during the call
• Call metadata such as time, duration, and outcome

4. How we use information

We use the information we collect to:

• Respond to inquiries and requests
• Deliver the services described on this website
• Schedule and manage appointments
• Send appointment confirmations, reminders, and service-related follow-up
• Calculate the figures used in the Booked Work Review and in the guarantee stated in our Terms
• Improve accuracy and quality of the systems we operate
• Improve website performance and user experience
• Comply with legal and regulatory obligations

5. Call recording

By default, a system we operate announces at the start of a call that the call may be recorded. Where a client instructs us otherwise, that instruction and its consequences are the responsibility of that client, as set out in our Terms.

Recording law varies by state. A number of states, including Florida, require the consent of all parties. If you are a caller and you do not wish to be recorded, say so at the start of the call or contact the business you are calling directly.

Recordings and transcripts are retained for as long as needed to deliver the service and to meet legal and record-keeping obligations, and are then deleted. You may request deletion of a recording in which you are a participant using the contact details above.

6. Artificial intelligence

Systems we operate use artificial intelligence, including automated speech and language processing, to handle telephone calls and to draft and send messages. Where we call you, an AI-generated voice may be used.

Call content may be processed by third-party AI providers under contract to us for the sole purpose of delivering the service. We do not sell call content, and we do not permit our providers to use it to train publicly available models.

Decisions with legal or similarly significant effects are not made by these systems. A system we operate books appointments and passes information to a human. It does not deny service, set pricing, or make credit or eligibility determinations.

7. SMS and email communications

We send SMS or text messages only where you have given explicit consent, which is obtained through one or more unchecked consent boxes presented at the time you submit your information.

By checking a box indicating consent, you agree to receive text messages from Elite Advisors Consulting related to your inquiry and your experience with us. These may include appointment confirmations and reminders, service-related follow-ups, review requests, surveys, and, where you have separately consented to marketing messages, promotional messages.

Messages may be sent using automated technology, prerecorded messages, or an AI-generated voice where you have consented to phone calls. Message frequency may vary. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

You may opt out of SMS at any time by replying STOP, and you may opt out of email by using the unsubscribe link or contacting us directly. You may also ask to be placed on our Do Not Call list. Consent to receive communications is not a condition of purchase.

Opt-out requests are applied at the contact level rather than the channel level. An opt-out received by text also stops other messaging channels for that contact.

8. Sharing of information

We may share information with:

• Service providers that support our operations, including contracted operators and specialists engaged as capacity requires
• Technology platforms used for telephony, messaging, scheduling, payments, communication, artificial intelligence services, and analytics
• The client business on whose behalf a call was handled, where you called that business
• Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality and appropriate security measures and are permitted to use the information only to provide services to us.

9. Data we process for our clients

Where we operate a system for a client business, the customer information handled by that system belongs to that client. We hold and process it on their instruction and only to deliver the service.

We do not use one client's customer data for another client, we do not use it for our own marketing, and we do not sell it. On termination of a client engagement, we provide that client with their call recordings, transcripts, and contact records and then remove our operational copies within a reasonable period, except where retention is required by law.

If you are a customer of one of our clients and wish to exercise a right in relation to your information, you may contact us using the details above and we will pass your request to that business, or you may contact them directly.

10. Data security

We implement reasonable administrative, technical, and physical safeguards to protect information, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Cookies and tracking technologies

Our website may use cookies and similar technologies, including advertising and analytics pixels, to improve your experience and measure website traffic. You can control cookie usage through your browser settings, though some parts of the site may not work as intended if you disable them.

12. Your rights

You may request access to, correction of, or deletion of your personal information, request a copy of it, or withdraw consent for communications, by contacting us using the details above. We will respond within the time required by applicable law and will not discriminate against you for exercising any right.

Depending on where you live, you may have additional rights under state privacy law. We honour those rights where they apply to us.

13. Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Website inquiry data for prospects who do not become clients is retained for a reasonable period and then deleted on request.

14. Children's privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.

15. Jurisdiction

This Privacy Policy is governed by applicable state and federal laws, including the laws of the State of Florida.

16. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

17. Contact

Terms and Conditions